General terms and conditions
You can find our terms and conditions below.
If you conclude an open-ended contract with us (and therefore without a fixed end date), you can terminate it at any time. However, you must respect the termination rules when cancelling. This means that you must inform us by e-mail that you wish to terminate the agreement (to mailto:support@kunla.eu) and that a two-month notice period applies. A fixed-term contract runs for a maximum of two years. If the fixed-term contract includes the sale of goods and/or services and it has been agreed that this contract will be tacitly renewed if you do not terminate it in time, this contract becomes an open-ended contract from the first automatic renewal. Again, you can terminate it at any time, taking into account the aforementioned termination rules and period. The deadline by which you, as a consumer, can oppose a tacit extension of the contract is 3 weeks before the anniversary of the contract in question.
Kunla International - Terms and conditions
Table of contents
Article 1 - Identity of the seller
Article 2 - Applicability and conditions
Article 3 - Our offer and your order
Article 4 - Consumer's right of withdrawal
Article 5 - Price
Article 6 - Payment
Article 7 - Conformity and warranty
Article 8 - Delivery and execution
Article 9 - Duration
Article 10 - Recupel
Artikel 11 – Overmacht of onvoorziene omstandigheden
Article 12- Intellectual property
Article 13 - Complaints procedure and disputes
Article 14 - Workshops
Artikel 15 – Wellness Garden huisregels en bepalingen
Article 16 - Kunla Aura programme
Article 1 Identity of the seller
General data:
Company name: Kunla International
Address head office: Spinnersstraat 10, 8510 Marke - Kortrijk (no visiting address)
Email address: support@kunla.eu
Ondernemingsnummer: 0771.547.502
VAT number: BE0771547502
EORI number: BE0771547502
Professional bank account number: BE04733065824331
Article 2 Applicability and conditions
Our general terms and conditions apply to all our offers and to all distance contracts concluded with you as a customer. Certain conditions only apply to consumers (any natural person who acquires or uses products or services marketed exclusively for non-professional purposes) and not to companies. This is then clearly stated.
We currently deliver only throughout the European Union. If you provide a delivery address in another country outside the European Union, we may refuse your order.
To place an order, you must be at least 18 years old. If you are not 18, a parent or legal guardian must place your order. If we find that a minor has placed an order, we may still refuse that order.
You can always find our general terms and conditions on our website. Placing an order on the website constitutes express acceptance of our general terms and conditions. This is done explicitly by ticking the appropriate box
After placing your online order, we will also provide you with a copy of these terms and conditions together with the order confirmation (or at the latest upon delivery) in a format that you can save or print. We recommend that you always do this.
If additional special terms and conditions apply in addition to these general terms and conditions, the above also applies to the special terms and conditions. Should our general terms and conditions conflict with those special terms and conditions, you, the consumer, can always invoke the text most favourable to you. Between companies, the special terms and conditions always take precedence.
Article 3 Our offer and your order
If an offer has a limited validity period or is subject to certain conditions, we explicitly state this in that offer.
We always describe as fully and accurately as possible what we are selling you and how the ordering process will proceed. In any case, the description is sufficiently detailed so that you can make a good assessment of the offer. If we use images, they are a true representation of the goods and/or services on offer. To err is human. Therefore, if we have made an obvious mistake, we are not obliged to still deliver.
Each offer contains such information that it is clear to you as a customer what the rights and obligations are, which are attached to the acceptance of the offer.
To purchase a product, add it to your shopping basket. Then click on checkout and you will be taken to the checkout. Here you fill in your details for invoicing, and also choose your delivery address and the method of delivery. As we currently have no physical shops, the method of delivery is always shipment to the address you provide. At the next step, you will get another overview of your order. At the last step, payment, you choose the way you wish to pay, and also agree to these terms and conditions. By pressing the "pay" button you finalise your order, and you are deemed to be aware that this involves a payment obligation.
The agreement between us is only concluded once we confirm your order by email and once we have received approval from the card issuer for your payment transaction. If your card issuer refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
Article 4 Consumer's right of withdrawal
Als je als consument goederen of diensten bij ons koopt, heb je 14 dagen lang het recht om te beslissen dat je de goederen of diensten niet wil houden. Deze termijn van 14 dagen gaat in vanaf de levering (voor de aankoop van goederen), dan wel vanaf het sluiten van de overeenkomst (voor de aankoop van diensten). Je kan je bestelling dan terugsturen, zonder betaling van een schadevergoeding en zonder dat je hiervoor een reden moet geven (de verzendkosten hiervoor betaal je zelf).
For companies, this right of withdrawal does not apply.
If, as a consumer, you wish to exercise your right of withdrawal, you must notify us within the withdrawal period using the model withdrawal form or in another unambiguous manner.
As soon as possible, but at least within 14 days after you have informed us that you wish to withdraw from the contract, you must then return the product to us.
You can return the goods via post or courier. You will bear the cost of returning the goods. We will indicate the cost of this (or make an estimate, if this cannot be reasonably calculated in advance). If it is impossible to return the goods by post, you are responsible for transporting the goods to the address where we process them.
For more information on the returns procedure, what can and cannot be returned, refunds and what to expect, please refer to our return policy.
We will refund you the full purchase price within 14 days after we receive your order back or after you prove that you have returned the product, whichever comes first.
The refund includes the delivery costs, unless you chose a different delivery method than the cheapest standard delivery offered by us when you placed your order.
The refund will be made by the same means of payment as you used to pay for the goods. The refund can only be made by another means of payment, with your written consent. The refund is free of charge for the consumer.
During the cooling-off period after delivery, we expect you to handle the product and its packaging with care. If you still wish to return the goods, you may only unpack or use them to the extent necessary to assess whether you wish to keep the good (as you might do in a shop). For example, returned goods may be fitted but not used. If you return the goods, this must be done with all delivered accessories, in their original condition, if possible together with the original packaging, and taking into account our instructions.
If you go beyond what was necessary to assess the properties of the goods and the good is reduced in value as a result, we may apply a proportionate reduction in value when refunding.
The following goods are excluded from return without any rebuttal:
Delivered goods manufactured to the consumer's specifications, or clearly intended for a specific person.
Goods that may spoil, or have a limited shelf life.
Sealed goods, which have been opened after delivery and cannot be returned for reasons of health protection or hygiene.
The delivered goods have been irrevocably mixed with other products after delivery.
Digital downloads, the downloading or making available started with the express consent of the consumer and immediately takes place on a physical or digital medium.
Om je herroepingsrecht snel en correct uit te oefenen, kan je het hieronder vermelde formulier invullen en dit opsturen naar support@kunla.eu. Ook kan je een mail sturen naar support@kunla.eu, met de vermelding van onderstaande gegevens. Wij zullen je per e-mail een ontvangstbevestiging van jouw herroeping sturen. Als je geen bevestiging hebt gekregen na 48 uur neem dan zeker opnieuw contact op, want dan is er iets misgelopen.
MODEL WITHDRAWAL FORM
Only complete and return this form if you wish to revoke the agreement.
(*) Delete where not applicable.
- To Kunla International, Spinnersstraat 10, 8510 Marke - Kortrijk (no visiting address), with email address support@kunla.eu:
- I/We (*) hereby inform(*) you that I/We (*) revoke(*) our contract of sale of the following goods/provision of the following service (*)
- Ordered on (*)/Received on (*): ............................................................................................
- Name(s) of consumer(s): ...............................................................................................
- Consumer address(es): .............................................................................................................
- Signature of consumer(s) (only if this form is submitted on paper)
- Date: .....................................................................................................................................
Article 5 Price
During the period stated in our offer, we do not change our prices, except for price changes due to changes in VAT rates.
Our prices include all taxes, VAT, duties and services. So you will never face any surprises.
However, we may decide to charge shipping costs on top of the purchase price. In that case, we will always notify you before you finalise your order.
Article 6 Payment
We can only accept payment via the payment modules on our website.
Currently, we accept Bancontact, Visa, Mastercard/Maestro, Kunla credit/gift cards, Paypal, Ideal and Sofort.
To ensure safe online payment and the security of your personal data, we use SSL technology. SSL ensures that your transaction data is encrypted and rendered unreadable when sent over the Internet. You do not need any special software to pay using SSL. You will recognise a secure SSL connection by the "lock" in the lower status bar of your browser.
Article 7 Compliance and warranty
We guarantee that our goods conform to your order and meet the normal expectations you may have of them, taking into account the specifications of the product. Of course, we also guarantee that our goods comply with all legal regulations as they exist at the time of your order.
If the delivered goods do not conform to your order, as a consumer you are entitled to the statutory two-year guarantee. This means that if you discover a hidden defect or fault within two years of delivery, you can have it repaired or replaced by us free of charge.
This guarantee does not apply to companies. In that case, the legal rules on hidden defects apply.
As far as possible and reasonable, as a consumer you have the choice between repair or replacement. Only if the cost of repair or replacement is excessive or impossible, or cannot be carried out within a reasonable time, do you have the right to demand a price reduction or the dissolution of the contract.
If the defect or fault manifests itself within the 2-year warranty period, it is deemed to have already existed before delivery, unless we as the seller can prove otherwise.
Article 8 Delivery and execution
All goods and services will be delivered via postal parcel to the address you have indicated when placing your order.
If items are in stock, the delivery time is 30 days maximum. You can see the estimated delivery time for each product on the product page. If an item is not in stock, you can see with the product how long we estimate it will take to get it to you. This time estimate includes production time we need to have the product made and delivered to our warehouse, through to the time it takes to ship and deliver the product to you. These times are calculated with geographical area Belgium in mind. After your order, we will keep you informed of the expected delivery time and we will deliver the product to you as soon as possible.
The above delivery period (Article 8, point 2) is valid unless a different delivery period was indicated for the order. Depending on the circumstances, the product may not be able to be delivered within the delivery period.
If we cannot deliver on time, we will always notify you before the expiry of the scheduled delivery period. We will then agree a new delivery date with you. If we do not meet this second deadline either, you are entitled to a refund in kunla credits/gift cards or in cash for the amount you paid including your shipping costs.
With regard to companies, the specified delivery deadlines shall apply as mere means commitments on our part. We shall not be liable in case of late delivery, except if the late delivery is due solely to our wilful, fraudulent or gross negligence.
Deliveries are made on working days only, from Mondays to Fridays. The last delivery will be given to the delivery driver at 11.00 in the morning, time zone Brussels, Belgium. Orders placed after this time will be processed the following day.
How the delivery process takes shape depends on the courier in question.
Our shipments are always made at our risk. So you don't have to worry about goods getting lost or damaged in the post. However, if you return goods to us within 14 days of purchase because you prefer not to keep them (see article 4), you are responsible for transporting them back to us.
Visible defects should be reported as soon as possible and certainly within 3 days of delivery. Take a photo of the defect, and send the photo with an explanation to support@kunla.eu. Then we will look together for a solution.
When we talk about visible defects, we think for example of goods that were damaged in transit, do not match the items listed on the delivery note or do not match the items you had ordered.
We are not responsible for any consequential damages due to late delivery or non-delivery by our carrier. In any case, our liability is limited to the value of the items you prove you did not receive.
Article 9 Duration
If you have concluded an open-ended contract with us (i.e. without a fixed end date), you can terminate it at any time. However, you must respect the termination rules when cancelling. This means that you have to inform us by e-mail that you want to terminate the agreement (to support@kunla.eu) and that a notice period of two months applies.
A fixed-term contract runs for a maximum of two years.
Does the fixed-term agreement include the sale of goods and/or servicesand it has been agreed that this agreement will be tacitly renewed if you do not terminate it in time, then this agreement becomes an open-ended agreement from the first automatic renewal. Here again, you can terminate it at any time, taking into account the aforementioned termination rules and term.
Article 10 Recupel
We comply with all legal obligations regarding the disposal of waste batteries and electrical and electronic equipment. We (and our partners) ensure that batteries and electronic devices sold by us are properly taken back and processed.
We stress that electrical and electronic devices and batteries that are obsolete, broken or at the end of their life must not be thrown in the rubbish bin or in the municipality's selective sorting bins. This prohibition is indicated on the products themselves by the crossed-out rubbish bin symbol. The purpose of these regulations is to reduce the waste of raw materials and to protect the environment and human health by preventing the dispersion into nature of substances contained in certain appliances.
You have the option of dropping off this waste at a suitable collection point.
Article 11 Force majeure
In case of force majeure, we are not obliged to fulfil our contractual obligations. In this case, we can either suspend our obligations for the duration of the force majeure situation or dissolve the contract definitively. As this is a case of force majeure, we do not owe you any damages in this respect.
Force majeure is any circumstance beyond our will and control that prevents the performance of our obligations in whole or in part. By this we mean, inter alia, strikes, fire, operational failures, energy failures, failures in a (telecommunication) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or non-timely delivery of suppliers or other third parties engaged, ...
Onvoorziene omstandigheden: Als er binnen het bedrijf onvoorziene omstandigheden zijn, een niet limitatieve lijst kan zijn: een operatieve ingreep van personeelsleden, een fout in de IT systemen, zaken die onmiddellijk dienen geregeld te worden door de zaakvoerders, het last minute afreizen naar buitenlandse vestigingen of zakenreizen,… die het voortbestaan van de onderneming in het gedrang brengen, dan kan een afspraak of wellness slot geannuleerd worden door Kunla. In dat geval kan de klant die kosteloos herboeken, of we kunnen de klant een compensatie toestaan onder de vorm van Kunla producten, of we kunnen het tegoed omzetten in een cadeaubon zodat de klant binnen een redelijke termijn de afspraak of het wellnesslot kan laten doorgaan. Er kan in geen geval een terugbetaling in gelden plaatsvinden. Hierop worden geen uitzonderingen toegestaan. De reden voor deze annulatie zijn we niet verplicht om mede de delen aan de klant. De cadeaubon geldt op de op het op dat moment aangeboden diensten en/of producten van Kunla.
Article 12 Intellectual property
Our website, logos, texts, photos, names and all our communications in general are protected by intellectual property rights vested either in us, our suppliers or other rights holders.
The purchase of a product on our website does not transfer the intellectual property right vested in that product (unless expressly provided otherwise).
You are prohibited from using and/or modifying the intellectual property rights described in this article. For example, you may not copy or reproduce drawings, photos names, texts, logos colour combination, etc ... without our prior and express written consent.
Article 13 Complaints procedure and disputes
Of course, we always hope that all our customers are 100% satisfied. If you should nevertheless have any complaints about our services, you can put that complaint to us by notifying us via email at support@kunla.eu. We will make every effort to deal with your complaint within 7 working days and propose an appropriate solution to solve the problem.
All agreements we conclude with our customers, regardless of their place of residence, are governed exclusively by Belgian law. If for reasons of international law another law does apply, the interpretation of these general terms and conditions will primarily refer to the Belgian Market Practices and Consumer Protection Act as contained in the Economic Law Code.
In case of disputes, only the competent Belgian courts have jurisdiction.
As a consumer, you also have the option of resolving the dispute out of court. You can contact the Federal Government's Consumer Ombudsman Service for this purpose. It is authorised to receive any request for out-of-court settlement of consumer disputes. It will in turn either handle the application itself or forward it to a qualified entity.
In the case of disputes of a cross-border nature, you can also use the European Union's Online Dispute Resolution platform.
Article 14: Workshops, appointments, coaching
Once you book a workshop, the booking is final. If the cancellation comes from your side, the right of withdrawal mentioned above does not apply and there can never be a refund of monies paid. Cancellations should always be made in writing, via email and the cancellation should be confirmed by Kunla. This applies to both business, and private customers.
This is because we purchase our raw materials and so on for these workshops well in advance, specifically for the workshops in question. As places are limited, we cannot offer your booked place to anyone else. Sometimes speakers are booked, or we work with other partners, who then also have to rearrange their entire schedule, and costs are already incurred.
Of course, it is always possible that you cannot attend the workshop due to a force majeure situation. In that case, please contact support@kunla.eu en kijken we voor een oplossing, zodat je een workshop op een ander moment kan bijwonen, of een alternatief van deze workshop, of kan je een cadeaubon krijgen om te spenderen aan Kunla producten (niet van toepassing op cadeaubonnen).
If the workshop is cancelled due to force majeure (non-exhaustive list is: covid, disasters, fire at the venue, storm damage,...) or any other fault from Kunla, then Article 14 also applies.
Kunla accepts no liability for personal injury, or damage to participants' property, nor any liability as a result of events during the activity.
Artikel 15: Wellness Garden huisregels en bepalingen
Reservationn
You book every appointment with Kunla Online. All bookings are kept in a system, and to avoid human error, bookings are valid only when they are also in the system.
The link is https://www.kunla.eu/kunla-bookings/
It is not possible to drop by during opening hours, booking is always done online.
Hygiene
At Kunla, we value safety and hygiene. All tools are thoroughly cleaned after use and we use new towels for every client. We therefore expect our clients to pay attention to their basic hygiene. We therefore also ask all our clients if possible to take a shower or wash themselves, prior to treatment. We also prefer not to see sweat odours, stained clothes, etc. If we consider that the treatment cannot go ahead due to hygiene, we may cancel or interrupt the treatment, without refunding the treatment or choosing products. We may also not allow the client in question to book subsequent treatments.
Punctuality and tardiness
We maintain a tight schedule at the Wellness Garden to give everyone a chance for a relaxing wellness moment. We therefore expect you to arrive on time so that the day's schedule is not compromised. If you are late, your treatment will be shortened, and continued . If the treatment is too short to shorten, we will cancel it without refund or product selection.
Cancellation
Een bestelling bij Kunla is definitief, en geeft dus geen recht op terugbetalingen in gelden, maar kan wel worden omgezet in een Kunla giftcard of er kunnen als compensatie producten worden opgestuurd (-7,95 euro verzendkosten) voor de waarde van je afspraak. Uiteraard kan je je afspraak verplaatsen als dat nodig zou zijn. Een afspraak verzetten kan tot 3 dagen op voorhand. Dit geeft ons voldoende tijd om de momenten weer open te zetten en in te vullen door andere klanten. We kunnen anders immers je plaatsje niet meer aan iemand anders gunnen en zo moet iemand anders een wellness moment missen. Bij een annulatie minder dan 3 dagen op voorhand kan je je afspraak ook verzetten, maar dan geldt een omboekingskost. De omboekingskosten verschillen per geboekte dienst:
Treatments: Not limitative are: massages, facials, ...
Rebooking more than 3 days in advance: no rebooking fee
For rebooking on less than 3 days, or on the day itself: 15 euros per person, payable to our professional account BE04733065824331. The reason for cancellation is irrelevant and is the same for every customer.
No shows (not showing up without notice) will not be rebooked, or entitle you to products. Are you late? Then the above applies under the heading "punctuality and tardiness". A cancellation of an appointment is only valid at the email address support@kunla.eu and after written confirmation via email by Kunla. In case of non-valid cancellations, the above still applies.
Social deal:
When booking through Social deal, a few different rules apply: when booking online, all the services you can book are listed online. These are set for the applicable days and hours to which they apply.
Bij de dienst vindt je een veldje daar kan je je vouchercode ingeven. Vouchercodes worden op voorhand verwerkt om fouten uit de boekingen te halen, en ook om de wellness dagen vlot te laten verlopen. Boekingen zonder geldige voucher worden geannuleerd. Elke social deal voucher is 3 maand geldig, hier worden geen verlengingen toegestaan.
If the appointment cannot go ahead due to your doing, you can:
Use your voucher amount to purchase products from Kunla to the value of your voucher.
rebook your appointment, subject to paying the rebooking fee provided for this purpose. Payment is made by referring to your communication and our professional account: BE04733065824331
you book a new appointment, with a new voucher.
As above, cancellation of an appointment is only valid at the email address support@kunla.eu and after written confirmation via email by Kunla. In case of non-valid cancellations, there is no right to rebook and the voucher is lost.
Clothing
In all treatments at Kunla Wellness Garden, underwear is worn both for ladies and men. For the ladies, they will be asked to loosen and/or remove bra (e.g. bijof massages) to ensure the treatments are performed smoothly.
Illness and or verbal/physical aggression
If you are ill, we ask you to stay at home. First and foremost for yourself, as you will not be able to fully enjoy the treatment. But obviously also for the practitioners, staff, and other clients present. Contact us in time to reschedule the appointment more than 3 days in advance, when rescheduling less than 3 days, the rules under the heading "cancellation" apply.
If you are clearly under the influence of alcohol or other substances, you will be denied access to the Wellness Garden, with no right to refund or choose products. Physical and or verbal aggression towards the kunla wellness Garden staff or other customers will not be tolerated and if necessary, the authorities will be notified.
Liability, obligation of result and claims for damages
Under no circumstances can Kunla be held liable for damages and/or injuries resulting from the concealment of medical information such as in the following, non-exhaustive list: physical and/or mental illnesses, pregnancy, injuries, medication use, allergies, sensitivities, ...
Kunla wellness Garden's liability shall at all times be limited to any direct damage (whereby indirect damage and consequential damage can never lead to the payment of compensation) and to the amount paid out by its liability insurance as the case may be. In the absence of any insurance payment, the amount is limited to the amount paid by the client for the treatment or product to which the damage is attributable.
Kunla assumes a duty of effort. This means that we do everything we can within the limits of what is possible and responsible and that we make an effort to achieve an optimal result together with the client using the treatments and products. Kunla is therefore expressly not subject to a result commitment, no rights or refunds can be enforced on results (or lack thereof in the opinion of the client).
Loss and/or damage to personal propertyommen
Kunla is niet verantwoordelijk voor het verlies, schade of diefstal aan of van persoonlijke eigendommen van de klanten of hun metgezellen tijdens de behandeling, of binnen het domein van de wellness garden. Niet limitatieve lijst zijn: kledij, horloges/smartwatches, fietsen, schoenen, handtassen, gehoorapparaten of andere devices, brillen, … Indien er schade zou zijn, dan dient die gemeld te worden voor je je afspraak of wellness tijdslot verlaat zodat de schade kan worden vastgesteld door de medewerkers. Van zodra je de wellness garden verlaat, vervalt je recht op het maken van een schadeclaim jegens Kunla. De bewijslast van schade bij een claim ligt steeds bij de klant. Als er beroep dient gedaan te worden op onze verzekering, dan geldt er een franchise van 250 euro. Dit franchise bedrag dient door de klant te worden betaald op onze professionele rekening voor het indienen van de claim.
Payments
Payment in the wellness garden can be made with cash or the most common bank cards, or with payconiq by bancontact. You can also pay with Kunla gift vouchers. In the online booking module, the most current means of payment are also available.
Smoking
The wellness garden and the area around it is a strictly smoke-free zone.
Wheelchair accessible
The Kunla wellness garden is not wheelchair accessible. We would love to be able to offer everyone a wellness moment, but the facilities do not lend themselves to accommodate wheelchair users in comfort and safety.
Petsn
Pets are not allowed for hygiene and safety reasons with the exception of guide dogs and emotional support animals (proof required from the relevant agency).
Minimum age for treatments and rules around children
The minimum age for a treatment in the wellness garden is 18 years. Children are not allowed in the wellness garden for safety and hygiene reasons.
Food and drink
For hygiene and safety reasons, food and drinks are not allowed in the wellness garden. Before or after the treatment, you can have a free drink if you wish.
Erotic advances
At the Kunla wellness garden, only treatments are given WITHOUT erotic insertion. Even the massages are NOT erotic massages. If there are any advances, the treatment will be stopped immediately, you will be expelled from the wellness garden, without refund of the treatment, without the right to choose products and you will be blacklisted from booking future appointments. Erotic advances, by the way, do not only apply to the treatments themselves, but also extend to inappropriate enquiries via email, social media or other communication channels. If we feel that therapists do not feel safe, or that there is a risk of erotic advances, you will still be blacklisted to book appointments.
General terms and conditions
By booking a treatment or other service, then you immediately and automatically agree to the general terms and conditions and these house rules.
Fellow customers and or other persons
Each appointment is for 1 person. However, it is possible to book a duo treatment. This can be done at the same time and in the same room. We do not offer 4-hand massages.
Article 16 : Kunla Aura programme provisions
General provisions
Kunla Aura is the name of Kunla's loyalty and savings system. It is an online savings system that exists only on www.kunla.eu and on the personal loyalty card in the customer's Apple or Google Wallet.
Participation in Kunla Aura is free of charge.
The Kunla Aura savings system is only valid for individuals. Resellers and B2B customers can therefore not participate in Kunla Aura.
No Kunla account is required to save, however, a Kunla account is required to redeem Kunla Points for rewards, no exceptions are made to this.
By participating in Kunla Aura, you agree to the terms and conditions as described here and any future amendments to these terms and conditions.
If a situation arises where these conditions are not provided for, Kunla will decide the outcome and Kunla's decision will be irrevocable.
For creating a Kunla Aura account, you get a one-time 50 Kunla Points to get you started.
Personal details must be filled in truthfully and completely.
If you participate in Kunla Aura, you automatically consent to receive promotional mailings from Kunla.
Kunla has at all times the power and right to modify, suspend or discontinue the terms and conditions of Kunla Aura, wellness levels, requirements, rewards, ... in the interim without giving any prior reason or any compensation to the customer.
Provided data will be included in Kunla's records and kept securely.
No personal data will be provided to third parties. The only exception is if Kunla is required to do so by the authorities as part of a judicial investigation or if the customer gives his or her express written consent.
Kunla Points
For every euro you spend, you get 10 Kunla Points, so a Kunla Point is worth 0.10 euros. Kunla Points are a digital asset, and therefore only exist online and digitally.
Kunla Points are always calculated on the amount including VAT.
If there is a purchase amount that comes out odd, for example: €9.95, the number of Kunla Points awarded will be rounded up.
Kunla Points are awarded only for direct and fully paid bookings and or purchases on www.kunla.eu. Bookings or purchases paid through vouchers, such as social deal, or other similar platforms will not be included in your Kunla Points total.
No Kunla Points will be awarded for rebooking fees.
No Kunla Points will be awarded for shipping costs.
Upon return of items or cancellation of an order, the Kunla Point of the returned or cancelled items will be deducted from the total Kunla Points awarded.
If an order has been paid partly with Kunla Points and partly with euros and items are returned, the first to be refunded will be the Kunla Points spent before any cash refunds are made.
If any additional Kunla Points are awarded under promotions and items are returned from the order for which those additional points were awarded, the additional points will be deducted from the points balance.
No Kunla Points are exchangeable for cash or other digital forms of payment, including gift cards or entitle them to discounts, unless otherwise stipulated in the Kunla Aura zone.
Kunla Points can only be spent online, through your Kunla account at www.kunla.eu.
It is possible to exchange Kunla Points at the Wellness Garden itself during your appointment or wellness visit. However, it is necessary that you can present your personal Aura Pass so we can scan it with our app and can only be done during an appointment or wellness visit.
Kunla Points are automatically allocated to the email address you use to make your booking or order on www.kunla.eu.
Kunla Points are not transferable between accounts.
Kunla Points associated with different email addresses, are not mergeable.
Kunla Points have no expiry date, so you can save your points at any time for a reward of your choice.
Kunla Aura account
Any individual can participate in Kunla Aura. This is possible in the countries where we operate: Belgium, Germany, France, the Netherlands and UK. A translation of the site is provided online if needed.
Creating a Kunla aura account is free and can be done easily at www.kunla.eu.
Each email address can have only 1 Kunla Aura account and 1 Kunla Aura pass for Google or Apple wallet.
A Kunla Aura zone and an Aura pass is strictly personal.
Any Kunla Aura participant can access their points on both the online Kunla Aura customer area, or in their wallet pass on Apple or Google Wallet.
Rewards
Kunla Points can only be exchanged for rewards with an active Kunla account at ww.kunla.eu.
It is possible to exchange Kunla Points at the Wellness Garden itself during your appointment or wellness visit. However, it is necessary that you can present your personal Aura Pass so we can scan it with our app and can only be done during an appointment or wellness visit.
Once Kunla Points are redeemed, then it is final, we cannot put back Kunla Points.
You can never bet Kunla Points on shipping costs.
Rewards are always physical goods, never services or gift cards.
You can only use 1 coupon per order. If you want to collect or have multiple rewards shipped in 1 go, you can of course. Redeem all desired coupons and choose shipping or pick-up. In case of shipping, choose 1 x shipping, and the next for free pick-up and send an email to support@kunla.eu, we will bundle your orders into 1 shipment. Shipments that have already been made up can no longer be bundled, in which case shipping costs must be paid for the remaining shipments. Packages that are already in transit can no longer be bundled. So order everything at the same time, and be sure not to forget to e-mail us!
Kunla Points can only be exchanged for rewards that are in the Kunla Aura zone. If the rewards are time-limited, you cannot exchange the reward after that time. If the reward is exhausted, or out of stock, or no longer available then we will offer you a similar reward, this will not entitle you to a cash refund, or compensation.
It is not possible to purchase all or part of a reward if it is not for sale. Rewards are awarded only when the number of Kunla Points for that reward is reached.
Rewards will not be taken back or exchanged
Kunla is in no way responsible for the state in which a reward reaches the customer, if there is damage to a reward due to fault of subsequent, non-exhaustive list: transporters, warehouses, the customer himself, negligence by employees of transport companies,... then there is no right to compensation for the customer.
Force majeure and IT failures
Is there a problem with your Kunla Points? Then contact us at support@kunla.eu, then we will check it for you. If no solution can be found, then the following still applies.
If an error has happened due to an IT mediocre cause, and the situation cannot be rectified, this does not entitle the customer to compensation (damages, or other compensation).
If there has clearly been a non-exhaustive: human, IT error, glitch,... then this does not entitle the customer to compensation of any kind.
Abuse
Kunla has the right to delete an account in case of abuse, without any compensation.
Kunla has the right to exclude a participant from Kunla Aura if incorrect data is used.
If a participant is blacklisted from participating in Kunla Aura, that person will lose all his or her points and any entitlement to rewards, without any form of compensation, payment in cash, or compensation.
Decisions on abuse from Kunla International, are irrevocable.
Artikel 17: Cadeaubonnen
Als Kunla een cadeaubon uitschrijft, dan heeft deze een standaard geldigheid van 3 jaar. De cadeaubon is geldig op alle diensten of producten van Kunla die op dat moment worden aangeboden. Is er binnen de geldigheid van de cadeaubon een verandering in het aanbod van Kunla, dan verandert de geldigheid van de bon naar het overige aanbod. Er kan voor een cadeaubon geen verlenging worden toegestaan, en er kan nooit een betaling in gelden zijn. Hier worden geen uitzonderingen op gemaakt.
